State Farm® Insurance Agent Tim Shoopman

"Thank you Jeremy for setting time aside on a Saturday to help me, as a fellow State Farm employee I was able to get the help I needed and Jeremy was very helpful on making me choose the right the decision for my family."

"Was in a car accident not my fault. Yet they penalized my policy costs to reflect that I was the at fault person. No authority assigned fault to me nor was I given a ticket. Even the insurance company Allstate of the person whom wrecked my car asserted 100% responsibility. Damages on the car; my car hit, was done by the person that hit me. All determinations where made based from personal statements not actual fact provided by an authority of the government entities. Companies in this country are in the tune to avoid consumer rights and integrity."

"I am honestly so over this place.

I set up my policy with them last year and was paying over $480 for one car. I was told that adding everyone in my household would lower my rate. Later, I found out I had actually been paying an extra $100 per month to have my younger brother added to my policy.

He does not drive my car. The only reason I agreed to add him was because I was explicitly told it would reduce my payment. When I asked for an explanation as to why I was told this, they had no answer. When I asked how much extra I had been paying because of him, they said they would “look into it” and I never heard back.

Canceling my policy was an absolute nightmare. Even after requesting that all policies be canceled, I continued to receive letters. I later found out my life policy hadn’t been canceled because it’s supposedly “separate,” which was never clearly explained. I canceled that as well a week or two ago, yet I am now receiving emails saying I missed a payment on a policy that should already be canceled.

They pulled the exact same stunt on my mom, telling her it would be cheaper to add my brother to her policy which was also completely false. This feels incredibly misleading and dishonest.

If you currently have a policy with them, I strongly suggest you double or triple check exactly what you’re being charged for and why. Ask questions and don’t take their word for it.

Coming here was one of the worst mistakes I’ve made. I switched because I was told it would be cheaper and as time went on it would lower only for it to go up when the policy renewed and I couldn’t have been more wrong."

"I have my life and supplement heath policy with Tim Shoopman State Farm and I feel a weight lifted off my shoulders. If you are interested in coverage for any aspect of your life I highly recommend Tim Shoopman!

Also when you go in to the office you are greeted by delicious fresh popcorn and a cold drink which is a great display of the quality of service you receive as a policyholder."

"Fantastic team and great agent. Always helpful and caring!"

"We have used them for our business vehicles for many years! Love the service we receive!"

"Been with State Farm for 6 years customer service is a 10/10!! Karyl is the best !!"

"Outstanding service , Affordable rates , Tim and staff are super- friendly. Years of Service couldn’t be happier!"

"Super friendly and helpful agents!"

"emily nolan was so sweet and detailed when make our plan"

"It is strongly advisable to explore alternative options, given that the aforementioned individual's assertions are indeed accurate. Regrettably, the individuals at this office seem to exhibit an alarming level of indifference, primarily resorting to mere verbal expressions with a striking absence of substantive action. The disconcerting lack of responsiveness to emails further compounds the situation. Furthermore, it is with great disappointment that I must assert that the quality of service provided by this particular State Farm office has fallen significantly short of the high standards that one should reasonably expect. It is, therefore, suggested that one may be better served by considering alternative and more attentive providers in the insurance industry."

"Once you sign up... you will never hear back from them ever again. Unless, you show up in person at their office. They ignore emails. I would pick another office if you want a responsive agent."

"Love this business. Lisa is very helpful with all my questions!"

"Great Customer service! Everytime I ask for something, they are able to give it to me."

"I will never go anywhere else. For 2 years Lisa Knavel has helped me keep my squirrel of a daughter covered in her jeep. She figures out what we need to do and makes it work. At 59 I have had many agents come and go and this woman has me hooked for life."

"Lisa Knavel made the entire experience amazing! She was kind, knowledgeable, and patient with all my questions. She got us a great deal in a short amount of time. I would recommend her to all my friends & family! Thank you for your great service!"

"I’ve been with Tim Shoopman’s State Farm office in TX for over 20 years. Always have positive experiences. Today, Tasha Weathersbee quickly clarified some general questions I had about my vehicle policy and how the Drive Safe and Save discount is calculated."

"Tasha had the answer to my problem before I could finish explaining it! She sent the needed document immediately and what might have by a complete waste of time was turned into a successful trip to the inspects station."

"Thanks to Tasha Weathersbee for helping my fiance and i out,(Ronald Carder) Every since we have been with Tim Shoopman the ladies handle it. Carol and Tasha are SO kind and helpful, We love that they don't give you the run around and actually help you out. We want to say THANK YOU to Tasha and Carol, I hope these hard working ladies see this review."

"I’ve been with Tim Shoopman State Farm for 13 years and have always experienced great customer service! Recently I called in to ask for help finding discounts to lower my premiums and Tasha Weathersbee helped me find some additional ways to save money. She was kind, helpful and very responsive to follow-up emails!"

"We've been buying insurance for over 40 years and this is the best agency we've found. Lisa did a great job of explaining policy details and coordinating all our in state and out of state policies. Strongly recommend you try this agency!"

"My insurance with State Farm started off as a hot mess. Everyone was positive but it was months of frustration. I had already made the decision to leave and go elsewhere when Tasha picked up the phone when I called. I explained to her my history and she was so nice and understanding and essentially took me over. Again, everyone was amazing, it was just a frustrating situation. Tasha is the reason I will be staying for another round with State Farm. The back half of my policy time was a great experience because of her!!! Thank you Tasha!!"

"I have been with Tim’s office since I’ve moved back to Denton. The funny thing is you don’t think of developing such a close, working relationship with your insurance company. However, in all the time that I’ve been with them as cliché as this may sound, it genuinely has felt like a familial connection. The moment that I call in to make a payment I also make sure that there’s plenty of time to catch up with my agent. Lisa Knavel has been an amazing listening ear, advice giver, friend all over the course of just a regular business connection. And the past few interactions I’ve gotten to meet Tasha Weathersbee, I can say that the same level of professional courtesy and friendly personability is there. It shows that there is consistency in who Tim selects as his representatives, and it’s an actual delight getting to work with them. Cannot recommend high enough"

"I’ve done business with Tim’s office for 20 years. Everyone in the office is absolutely incredible with their care and concern each time I stop by or call. There’s no finer insurance agent on the planet. If you’re not insured through Tim, stop by the office and have a talk with them. You are much more than just a customer, you’re viewed as a friend and important part of the community."

"Ms. Karyl was one of the kindest and most professional reps I ever had the pleasure of speaking with. The set-up was quick and easy and zero complaints on my part."